1If you have a concern about a product or service you bought from a business, you may file a complaint with Consumer Protection Ontario.
2In Ontario, the Consumer Protection Act is law that protects you from being taken advantage of by businesses.
3It’s illegal for the business or individual to give you false information about themselves or the product or service they offer.
4Recommending unnecessary repairs or replacements to items is one example of false information which is an illegal practice for businesses.
5Furnaces, air conditioners, water heaters, duct cleaning services cannot be sold by a salesperson at your door, with some exceptions.
6You can check a business’ track record before dealing with them by searching Ontario’s Consumer Beware List or reading recent convictions (or being found guilty) and compliance notices.
7Under the Consumer Protection Act, stores must have a refund or exchange policy.
8Under the Consumer Protection Act, when you order a product, it must be delivered within 30 days of the promised delivery date, or you can ask for a refund.
9Ontario has no cooling‑off periods for consumers
10The Consumer Protection Act only applies to in‑store purchases
11The CPA only protects consumers when they buy products, not services.
12A business can charge more than 10% above the estimate without asking you.
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