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• If you have a concern about a product or service you bought from a business, you may file a complaint with Consumer Protection Ontario.
• In Ontario, the Consumer Protection Act is law that protects you from being taken advantage of by businesses.
• It’s illegal for the business or individual to give you false information about themselves or the product or service they offer.
• Recommending unnecessary repairs or replacements to items is one example of false information which is an illegal practice for businesses.
• Furnaces, air conditioners, water heaters, duct cleaning services cannot be sold by a salesperson at your door, with some exceptions.
• You can check a business’ track record before dealing with them by searching Ontario’s Consumer Beware List or reading recent convictions (or being found guilty) and compliance notices.
• Under the Consumer Protection Act, stores must have a refund or exchange policy.
• Under the Consumer Protection Act, when you order a product, it must be delivered within 30 days of the promised delivery date, or you can ask for a refund.
• Ontario has no cooling‑off periods for consumers
• The Consumer Protection Act only applies to in‑store purchases
• The CPA only protects consumers when they buy products, not services.
• A business can charge more than 10% above the estimate without asking you.